Overview
Client Implementation
Training
Client Service

Our approach

To make sure you get the maximum benefit from our software, we follow a five-stage process we call the PDS Way.

STAGE 1

Define

We work closely with you to define and understand the issues you’re facing.

STAGE 2

Develop

We develop a tailored solution to fix those issues.

STAGE 3

Implement

We implement the solution.

STAGE 4

Training

We give you one-on-one training on how to use it correctly.

STAGE 5

Ongoing Support

We provide ongoing personal and online support to make sure any issues are dealt with promptly.

Our Service Model

Software Subscription

Fee Includes

Unlimited User Accounts

Reporting

Export to Excel

PDS Products

Web + mobile versions based on purchased licenses.

Support

Telephone support 8.30am to 5.00pm AEST

Online knowledge base

Online training videos

Product updates

Bug fixes

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Implementation Program

One-off service fee includes

Hierarchy configuration

Attribute configuration for relevant PDS products

Workflow documentation

Historical data entry

Onsite/remote training

Creation of inspection templates

Creation of liner & screen visual maps

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Ongoing Engineering Support

Services available for contract fee

Ongoing training

Data analysis, data verification, data cleanup

Participation in planning meetings

Implementation of integrations

Custom report development

Design and creation of inspection templates / route planning

Maintenance strategy reviews

Onsite inspection services

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